Payments - Overview

The Payments Section provides you with the details of all payment and payment-related activity across your entire customer base. Here you can find a list of all Payments, Authorizations, Promises To Pay, Payment Plans, and Refunds.

To navigate between these sub-sections, simply click on the sub-section names (see yellow box in screenshot).

In this section: 

• Payments

• Authorizations

• Promises-to-Pay (P2Ps)

• Payment Plans

• Refunds

This sub-section contains a record of all customer payments with their corresponding:

• Payment Date: The date on which a payment is made

• Payment ID: The unique Suppli ID assigned to each payment

• Customer: The customer that made each payment

• Payment Type: An invoice payment or deposit payment

• Total Payment: The total payment applied to an invoice or deposit

• Adjustments: Amount of adjustments, like credits, discounts or deposits on the payment (if applicable)

• Net Payment: The amount charged net of any adjustments

• CC Fee: The credit card fee charged (if applicable)

• Charged Amount: The total amount charged to a payment method

• Payment Method: The payment method used: Card, ACH, or External Payment

• Deposited To: The account the payment was deposited to

• Payment Status: Failed, Pending, Successful or Voided

To view the details of a payment, simply click on a row in the table above. A sidebar will appear containing the payment details, memos, and underlying invoices. 

The sidebar contains important details, including the payment date, payment method used, and application of funds.

Please note that the Total Charged field represents the total amount charged to a customer's payment method. This amount is net of credits/deposits/discounts applied and includes any applicable convenience fees. 

To add a memo, simply type in the "Memo" field found in the sidebar. Note that Memos are optional and are not visible to your customers. 

To view a payment's underlying invoices, click on "View Details." A modal will appear with all invoices related to a particular payment. Simply click on the invoice number to open the invoice details on that customer's page.

You also have the option of exporting this table into excel.

To resend a payment receipt to the customer, click on "Resend Receipt." A modal will appear with the options to Add Recipients and Resend Receipt.

• Failed: Card and ACH payments can fail for a number of reasons. For card payments, you will be notified of a failure when a transaction is executed. For ACH payments, a transaction may fail up until the transaction settles, which typically takes 2 - 5 business days 

  • If a payment fails, you can view why it failed in the sidebar. Please note this reason is not provided in the customer portal

• Pending: Pending payments only relate to ACH transactions and indicate that a transaction has been initiated but has not been settled. Please allow 2 - 5 business days for pending payments to settle 

• Successful: Indicates a payment has been successfully settled 

• Voided: Indicates a transaction has been successfully voided 

• Chargeback: Indicates a chargeback has been filed on the payment

Card payments are batched daily at the batch cutoff time of 10:45 PM ET. A card transaction can only be voided before the 10:45 PM ET cutoff time. To void a transaction after the batch cutoff time, you can issue the customer a refund and create a replacement invoice. 

ACH payments are batched multiple times throughout the day. An ACH transaction can be voided until it settles and the status moves to Successful. To void a transaction after its status is Successful, you can issue the customer a refund and create a replacement invoice. 

A table of batch cutoff times can be found here.

• Card Payments: Payments made before the batch cutoff time are funded into your direct deposit account the next business day

• ACH Payments: ACH payments typically take 2 - 5 business days to settle into your direct deposit account 

To process a payment, visit Receiving Payments on an Invoice.

Successful payments made via Suppli are synced to your ERP upon the next scheduled sync. If you do not see a payment synced to your ERP from Suppli, please check the sync exceptions list (found on your Suppli dashboard) or contact support@gosuppli.com.

Card payments can be voided up until the batch cutoff time (10:45 PM ET) on the day a transaction was initiated. For transactions initiated after the batch cutoff time, you can void up until 10:45 PM ET the following day  

ACH payments can be voided until the batch cutoff time (see times here) on the day a transaction was initiated.

To void a payment, go to the Payments section of the customer who made the payment. Next, select the payment and click "Void." A modal will pop up asking if you are sure you want to void the invoice. Select "Yes," and the invoice will be voided. Once a transaction has been voided, this action cannot be undone.