FAQs
General Questions
When are processing fees debited from my account?
Your processing fees are debited during the first week of the month following the month in which you processed. For example, for January processing vo...
How do I update my bank account information?
If you would like to update where your processed volumes are deposited, please contact customer support ( support@gosuppli.com ) or your customer succ...
What happens if there is a chargeback?
A chargeback occurs if a customer disputes a transaction. This can occur for both card and ACH transactions. Once a customer initiates a transaction d...
How do I Create a Saved View?
You may see the button "Save View" at the top of any screen with a table in Suppli, like the Customers , Invoices , or Payments screens. If you a...
How can I see what my customer sees?
If your customer calls you asking for assistance, navigating without seeing things from their perspective can be hard. That's why we built the "View a...
Is there a user limit?
Nope! There are no user limits for both customer and internal users.
What happens if my funds are withheld?
Very rarely your funds may be withheld from being deposited to your bank account. If this occurs, it is likely due to: Non-Sufficient Funds (NSF): Yo...
Why did a payment fail?
There are several reasons why a payment might fail. Some common causes are listed below: Incorrect Information: The card or bank account information ...
How do I reset my password?
To reset your password simply click on My Profile located by clicking on your profile icon at the top right hand side of the page.
Can I have multiple businesses / locations on Suppli?
Yes! Suppli was designed for multi-entity companies that need access to multiple businesses. Each business on Suppli can be setup separately with stan...